Send and Receive Money

Account Management

  • How Can I Create a AV Cash Account?

    Click on the “Sign Up” button located in the home page. Fill out the information requested. Once you confirm your details and click on “Finish”, a verification e-mail will be sent to the registered e-mail address with a link to activate your uLink account.

  • How Can I Make Changes to My AV Cash Account Information?

    Log in into your AV Cash account, click on “My Account” > Profile menu and then click on “Edit Profile”. Please note that there is some information that cannot be edited and you must call Customer Service to change it.

  • How Can I Close My AV Cash Account?

    To close your account, you need to call customer service or send us an email.

  • How Can I Change My password?

    Log in into your uLink account, click on “My Account” > Profile menu and then click on “Change Password” and follow the instructions.

  • What Can I do if I forgot My Password?

    If you do not remember your password, click on “forgot password” link located in the login screen. Then follow the instructions to reset your password. You can also call Customer Service to request help.

  • How Can I Add a Credit or Debit Card to My AV Cash Account?

    Click on International Remittance menu and then click on Sending Methods. Click on Add New Credit/Debit Card and fill out the information requested.

  • How Can I Add a Bank Account?

    Click on International Remittance menu and then click on Sending Methods. Click on Add New Bank Account and fill out the information requested.

  • How Can I Add New Beneficiary?

    Click on Send Money menu and click on Beneficiaries. Click on Add New Beneficiary and fill out the information requested. You can also add a beneficiary by clicking on the quick link located on your dashboard.

  • How Do I Verify My Bank Account?

    When adding your bank account for the first time, we ask you to verify your account before making a transaction. There are two ways to do this: you can click on Verify Bank Account quick link available on your Dashboard, or you can do it from Sending methods section. Enter the two amounts sent to your uLink account to verify your bank account.

Cancellations and Refunds

  • How Can I cancel transaction?

    You can cancel a transaction any time before it is paid to your beneficiary and without any fee. You can cancel a transaction directly from the “Transaction History” section or by clicking on the cancel icon shown in the recent transactions table of your dashboard. You can only cancel a transaction if it is in PAYABLE status and if it was done the same day of the cancellation; otherwise you will need to contact Customer Service to request the cancellation.

  • Why Was My Cancellation Been Denied?

    There are two reasons why your cancellation may be denied: either your transaction has already been paid or some type of hold was placed on it. Call customer service to get more details.

  • Can I Make Changes to My Transaction Once It Been Submitted?

    If the transaction has not been paid, you can replace your transaction for a new transaction or you can request a cancellation to create a new transaction.

  • In Which Cases am I Elegible for a Refound?

    If you send a money transfer to a designated beneficiary and later request that we stop the payment of this transaction, first we will check with the paying agent to determine whether or not the money transfer has already been paid to the beneficiary. If we can confirm that payment has not been made, the money transfer will be cancelled and we will issue a refund the amount of the money transfer, including the service charge. Your refund will be in USD. Please refer to our User Agreement for specific state regulations.

Security and Privacy

Fees and Exchange Rate

  • How Much AV Cash Charge to Send Money Online?

    Our fees vary depending on the destination country, the amount being sent, and the payment method being used. Fees start as low as $2.99 for bank account transfers and $3.99 for credit or debit card transfers.

  • How Does AV Cash the Exchange Rate?

    Exchange rates are based on world currency markets, which change often. Foreign exchange rates listed in newspapers or elsewhere are usually wholesale or inter-bank rates that are not available for individuals.

  • What Currency Can the Beneficiary Receive?

    Depending on the country, the beneficiary can receive local currency or USD.

Transaction History and Track Transaction

  • How Can I Check My Transactions History?

    To check your transaction history, log in into your uLink account and click on Send Money and then click on Transactions. Search by transaction number or by date and then click on the transaction to view the details.

Need help? Send us a email or call us at 1.323.892.8090